FAQ's

FAQ's - Your Guide to Common Questions

i. Order Confirmation

Will I get confirmation of my order?

As soon as you put through an order via our website, we will send an order confirmation email to the email address you've provided. This is to confirm that we have received your order in our system and pre-authorized your payment method, ready for your purchase.

I placed my order but did not receive a confirmation email. Why?

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into: Our emails might be going to your junk or spam folder

There might have been a misspelling when you entered your email address during checkout. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

What happens after I receive my order confirmation?

We check our warehouse or with our suppliers to make sure that your item(s) are available and can be dispatched as soon as possible. If your item(s) are available for shipping, we'll process the charges and prepare to ship your order.

In the event that your item(s) are unavailable for immediate dispatch, we will reach out to you via email or telephone to offer you an alternative. If you decide not to go ahead with any of the alternatives we've offered, we will remove the pre-authorization from your payment method.

ii. Privacy and Security

Why do you need my phone number?

Most of our delivery couriers require a contact number to ensure smooth delivery of your order. You will likely be contacted to arrange for a delivery time-slot most convenient to you. We do not disclose your information to anyone else, it is kept private and confidential. Plus, if there are any issues with your order we can contact you quickly and easily.

Is it safe to buy online through your website?

Absolutely. IM IN MY WORLD strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.

iii. Dispatch and Delivery

How long does it typically take for your products to be dispatched?

Usually within 48 hours of processing your order but it can vary depending on factors such as the availability of the product, if your order is made to order, or the quantity you require.

How long does it typically take for my purchase to arrive once it’s dispatched?

Usually within 7-15 business days

What are FAQ's and Why Are They Important?

FAQ's, or Frequently Asked Questions, are designed to provide clear and concise answers to common inquiries. They help users find information quickly, addressing concerns and clarifying details about a product or service. This is important because it can save customers time and enhance their overall experience, reducing frustration and increasing satisfaction. Additionally, FAQ's foster trust, as they represent transparency and a commitment to customer service.

How to Use FAQ's Effectively?

To use FAQ's effectively, start by identifying the most common questions customers ask. Group similar questions to streamline the information presented, so users can easily find what they need. Utilize simple language and avoid jargon, making the content accessible to all users. It’s beneficial to keep the FAQ section updated regularly, so information remains accurate and useful, enhancing the user experience because they will always find relevant answers.

Where to Find FAQ's on Our Site?

You can find the FAQ's section prominently displayed on our website, usually in the top navigation menu or the footer. We also recommend checking product pages, as they often contain specific FAQ's relevant to the item you’re interested in. However, if you can't find the answer you need, please feel free to reach out to our customer service team, as they are always ready to assist you with any additional questions.